Orders/Shipping and Return Policy

Orders/Shipping and Return Policy

 

Order Confirmation
You will receive a confirmation number at the conclusion of your order process as well as a confirmation email. When we receive notice of your shipment, we will email a tracking number, if applicable.

 

Check Your Order Status
You may check the status of your order at any time simply by clicking on my account, signing in, then selecting View Your Order History.

 

Change or Cancel Your Order

If you need to change or cancel any part of an order, please contact us at accounts@clementineliving.com within the first 24 hours of placing your order. We may be able to make a change, however after 24 hours the sale is considered final.

 

Backorders
If your order is back-ordered, we will notify you in a separate email. You will also be given an approximate date of shipment.

 

Credit Cards
We accept the following methods of payment: Visa, MasterCard, PayPal and Discover. Items are charged within 24 hours to your card.

 

Shipping Policy

 

Delivery

At this time we are only able to ship within the 48 contiguous states. Our deliveries are sent from the manufacturer via UPS, FedEx, USPS or freight carrier with White Glove service. Shipments to international locations, U.S. territories, AK, HI, P.O. Boxes and APO/FPO addresses are unavailable at this time.

 

All mirrors and over-sized requires in-home White-Glove Delivery service. They will contact you directly to arrange a delivery day and time window, place the item in your home and take away any packing materials.  White-glove includes delivery up to 2 floors and assembly in place. Headboards will not be connected to existing bed frames. Please note if you miss your scheduled delivery extra charges will apply.

 

If you notice any damage on your furniture item, please notify the White Glove Delivery service immediately as they will manage a repair or return. Please also photograph the damage and contact us within 24 hours at accounts@clementineliving.com to let us know about the damage. This way we can assist you if required.

 

Delivery Method:

If item is small enough (under 24") it may ship via standard UPS, FEDEx or USPS.

 

Freight Ship Times

(UPS, FEDEx and USPS): is approximately 5-7 business days for in stock items. If your item is back ordered you will be notified.

 

Custom Products

Take 4-6 weeks but varies depending on manufacturer. Please see information from each manufacturer under the description tab. All sales on upholstered, made to order or custom items are final sale - no exchanges or returns.

 

Tracking

Items that are shipped (UPS, FEDEx, USPS anf Freight Carrier) direct from the manufacturer should be able to be tracked. In some cases, your items may be shipped separately and at different times. A tracking number will be assigned for most deliveries and you will be able to track your items on-line through the carrier’s website. Each product page states how your item will ship and the estimated lead-time for delivery. 

 

Lead Times

Typically orders take 1-2 business days to process. In general, most of the smaller items will ship to you within 5-7 business days. Larger items and made to order pieces can take 4-6 weeks and upwards of 8-10 weeks. You will be notified via email if there are any delays to your order. For some items, we may be able to expedite your order. Please contact us at accounts@clementineliving.com for a quote.

 

Return Policy

Please select your items carefully as we only accept returns when merchandise is damaged or shipped incorrectly. Not responsible for undeliverable products due to customer provided incorrect address. 

 

Damage Claims

Contact us at accounts@clementineliving.com within 24 hours of receiving your merchandise if your item arrives damaged.  Save all packing materials and take photographs of the damage on the item and packaging. Our manufacturers’ return policies vary according to type or extent of damage. We will email you a Return Authorization number along with information on how to proceed after speaking with the manufacturer.

 

*Free shipping does not apply to trade accounts.